Billing & Invoice Policy

Arseen Enterprises LLC provides a written quotation based on the customer's product, quantity, destination, procurement, fulfillment, and applicable shipment requirements. After the customer approves the quotation, Arseen Enterprises LLC issues the applicable invoice or payment request. Unless different payment terms are expressly agreed in writing, payment is required before procurement or order fulfillment begins. Each invoice accurately identifies the applicable order, products and/or services, charges, amount due, and payment terms. Invoices are delivered electronically via email to the billing contact provided by the customer.

Unless different payment terms have been expressly agreed in writing, payment is required before procurement or order fulfillment begins. Payment terms are stated on the applicable quotation or invoice. Certain approved business customers may receive alternative payment terms when expressly agreed by Arseen Enterprises LLC in writing. Payments must be made in U.S. dollars via the payment methods accepted by Arseen Enterprises LLC unless a different currency is agreed upon in writing.

Arseen Enterprises LLC accepts payment via bank transfer (ACH/wire), electronic payment processors, and other authorized payment methods. Payment method details are provided on each invoice. Clients are responsible for any transaction fees charged by their payment provider.

Where payment terms have been agreed that allow deferred payment, invoices not paid within the agreed payment period may be subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance. Arseen Enterprises LLC reserves the right to suspend services for accounts with overdue balances.

Clients who dispute an invoice must notify Arseen Enterprises LLC in writing at [email protected] within 7 calendar days of the invoice date. Disputes submitted after this window may not be eligible for adjustment. We will investigate and respond within 5 business days.

Customers are encouraged to contact Arseen Enterprises LLC directly before initiating a payment dispute or chargeback so that the issue can be reviewed and, where possible, resolved promptly. Nothing in this policy limits any rights available to a customer under applicable law, card-network rules, or payment-provider dispute procedures. Arseen Enterprises LLC may provide accurate transaction, invoice, fulfillment, communication, tracking, and delivery records when responding to a payment dispute.

All invoiced amounts are exclusive of applicable taxes unless stated otherwise. Clients are responsible for any sales tax, VAT, customs duties, or other government-imposed charges applicable to their jurisdiction. Arseen Enterprises LLC will provide documentation to support tax compliance upon request.

All invoices are issued in United States Dollars (USD) unless a different currency is agreed upon in writing. Currency conversion fees, if any, are the responsibility of the client.

Arseen Enterprises LLC retains invoice and payment records for a minimum of 7 years in compliance with Wyoming business record-keeping requirements and applicable federal regulations. Clients may request copies of past invoices at any time by contacting [email protected].

Billing refunds are governed by our Refund Policy. Approved refunds are processed to the original payment method within 5–10 business days.

For all billing questions, invoice disputes, or payment arrangements, contact [email protected]. Response time: 1–2 business days. Arseen Enterprises LLC (US mailing and registered-agent address: 30 N Gould St, Ste #54,142, Sheridan, WY 82801).